• Is there a Price to Pay for ‘Cheapest’?

    17. May 2015
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    Ever since the Great Crisis of ’08, business has looked different.

    Those of us who are old enough to remember those heady, pre-crash days, look back fondly on the positive world of trading with a view to making profit. But ever since 15th September 2008, when Lehman Brothers collapsed, leaving Western civilisation staring into the abyss, the approach to making a deal has shifted. We are now all more concerned about not losing money.

    This has led us into a mental spiral of driving costs down, and that means driving down the prices of our suppliers.

    This is a message maintained by consumer society, where adverts bombard us with ‘Buy Cheap’, ‘Watch the Pennies’ and ‘Save Money Now’, a theme that has been upheld by big corporations the world over.

    For example, as the Wall Street Journal reported soon after the credit crunch, Kraft used the slogan, “the wallet-friendly meal your family will love.” Meanwhile, Campbell’s Soups (a well established brand that usually focuses on quality, promoted its condensed soups with ads that read, “To save you money, we left one ingredient out (we figured you have plenty of water at home)”.

    If these two successful brands are keen to concentrate their marketing on low price; shouldn’t we all be doing it?

    Julia Cupman, Global Director of business consultants, B2B International, doesn’t think that price focus is always the correct approach. She notes that, “Luring buyers into a low value mindset is dangerous.” She refers to the Campbell’s Soup Company’s decision to highlight the low cost of a tin of soup as a negative move. “A company that at one time was positioning itself in its marketing communications as a provider of quality has now damaged its brand by changing its focus (to price).”

    Much has been written on this topic. With numerous experts, marketers, economists and psychologists arguing that price is not the greatest factor in deciding to buy or not. They speak of ‘perceived value’, ‘price leadership’ and ‘value propositions’.

    But why do so few experts want to acknowledge the importance of price?

    Price is important. As the British government private/public support partnership, Business Link, states, “Price is the only element in the marketing mix that produces revenues; all others represent costs.”

    Certainly fortunes have been made by those devising new products and markets; Microsoft, Colgate, Facebook, Hoover and others did not focus on price, and made a fortune. But plenty of others have had huge successes based on price.

    The British supermarket giant, Tesco, was founded by Jack Cohen on the principle of ‘Stack it high and sell it cheap.’ Similarly, one of Walmart’s first stores was called “Walton’s Five and Dime”, thus incorporating low cost even into the brand name.

    Certainly Henry Ford was innovative and is often quoted for his belief in quality, but his business model was greatly dependent on price. In fact he said, “I will build a car … from the best materials, by the best men to be hired, after the simplest designs … but it will be so low in price that no man making a good salary will be unable to own one.”

    Ultimately, something can be too cheap, but only if bought from the wrong supplier. If your business connections are trustworthy, have a good credit rating and a reliable trading history, then there is no shame in driving prices low. After all, business is business, and if your trading partners are wise, then they will look to the long-term and ensure that each deal is satisfactory to both parties. If this is the case, then cheapest is best.

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  • How Household Chemicals could Easily Become a Nightmare.

    16. May 2015
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    Today’s homes are becoming more and more like chemistry labs.

    The huge number of household cleaning products that can be found there is a modern phenomenon. Such that few people can imagine their daily lives without the enormous range of cleaners in liquid, powder, gel or spray form that we use. These products are not just confined to the bathroom and kitchen, but are increasingly deployed, as if from crop dusting planes, on to windows, tiles, floors, lawns, cupboards, cabinets, hard furniture, soft furniture, curtains and carpets. They are added to toilets and baths, sinks and dishwashers. We fertilise our plants, use bug spray indoors and out, flea spray the cat and de-worm the dog. Even the family tortoise gets a dose of Mr. Muscle.

    Then on ourselves we apply shampoos, soaps, shower gels, shaving foams, mouthwashes, toothpastes, perfumes, lotions, face creams, deodorants, suntan lotions, make up, make up remover, hair removal cream, hair growth tonic, antiperspirants and aftershaves.

    We polish our shoes, the car, the table and our fingernails.  We impregnate our coats, our footwear and our furniture. We de-odourise our feet and then aromatise our rooms.

    After that, we use drugs.

    Ointments and eye drops, insect repellants and bite creams, anti-histimines and mood modifiers. Drugs to keep us awake and others to make us sleepy. Capsules for this and suppositories for that. The list is near-endless.

    Then we add chemicals to our food. We include baking soda, salt, preservatives, dyes, essences, colourings, starches, flavour enhancers and more.

    The whole array of products, if left in the wrong hands, amounting to a small chemical weapons dump.

    In fact, why was George W. Bush looking for chemicals in the Iraqi desert, if they were actually located under the kitchen sink?

    Because these days, any amateur terrorist can learn online how to turn these harmless household products into highly effective smoke bombs, tear gases and combustion accelerators. Most of the ingredients are produced at a local, as well as a multinational level, and all are virtually untraceable.

    Added to the fact that every second home is connected to the gas grid and it soon becomes quite difficult to have a restful night.

    So maybe, in trying to prelong our lives and make ourselves prettier and healthier, we have inadvertently made a new threat. Alongside climate change and tectonic shifts, nuclear conflict and solar flares, we should now include the lethal environment which consumer society has created in our homes.

    If this message scares you, then your fears are quite just. We have learnt to deal with many threats and dangers in the past, but maybe this new one requires more than a finger wag of caution. Maybe a new level of respect for chemicals should be established.

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  • How Sweden is Leading the Way in Biomass Processing

    8. May 2015
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    Perhaps it is of little surprise that a country like Sweden, so rich in natural forests, is leading the way in technology to process residues and waste from its timber industry. But the fact that it has built a one of a kind wood chip processing plant is worthy of note.

    What is different about this unit is that the technology is based on the processing of wood residue by gasification, where the process is carried out in two phases, and allows for much recycling in its own method.

    In the first stage the feedstock (wood chip) is fed into a fluidized bed gasifier. Here it is heated to about 8,500C. At this point gasification occurs, induced by simultaneous injections of superheated steam (brought in from a separate combustion chamber). The resulting combustible gas is purified of tar, sulfur, and carbon dioxide.

    In the second stage, the gas is drawn into methanization units, where the content of methane is condensed to more than 95% purity. The majority of this Bio-methane (bio-SNG) is sold to the gas grid or used in gas-fired power stations. A small percentage is set aside, and added to the feedstock for further processing.

    Ash from gasification is used as fertilizer in the same forests where the biomass originated. Waste heat from both phases is used to make the superheated steam, as well as heat buildings close to the plant.

    The process is interesting not only in the way that it utilizes a waste product (wood chips), but also in the amount of recycling of energy it performs inside its own process. At present, engineers are looking to utilize this process for different waste products, but to date this has not been achieved. This is due to the large amount of poisonous or hazardous substances that are created when wood chips are replaced with other waste products, and also because the process (due to its technological difficulty) can be prohibitively expensive.

    However, as has been suggested in previous articles in this blog, waste is a huge challenge for the chemical industry of the 21st century. Developments like  those being made in Sweden to recycle and reuse, show that we may be on the edge of a breakthrough.

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