How do I know what price to offer goods or what price to demand for goods?
When choosing your initial Offer, we recommend putting a price slightly lower than you normally trade in, with shorter maturities, as this offer can gradually be increased. Potential partners can also take advantage of this system, by counter-offering prices and conditions that are more favourable to them. Offers are exchanged until a price and terms of trade are agreed.
If you make a Demand to buy goods, and then change your mind, you can cancel the deal within the cancellation period.
I do not want my competitors to know how much I am offering for goods. Can I Offer/Demand anonymously?
Yes. Use the “Hide the name of my company” option.
I do not want to buy goods “blindly”. Can I see a sample first?
Yes, when entering your Demand select “Request sample”.
I do not have time every day to check what is newly on offer. What can I do?
You can select a subgroup of products in the “My Portfolio” tab to make searching for new potential deals easier. You can also choose to have emails sent to you when new Offers and Demands are made for your favourite products.
How can I Offer or Demand goods which are not in the catalogue?
You can select “Apply for new product introduction.” to have it added to the catalogue. You can find this button at the foot of the search results page. You will be notified by email when the new product has been added. In the case of a more complex requirement, please contact the Call Centre.
What can I do if I want the goods that have been offered, but I do not agree with the price, delivery terms or other conditions?
You can request that the price or conditions be changed by making a counter-offer via the ‘Create Counter Offer’ button.
How will people hear about my Offer or Demand? How many people will hear about it?
The number of firms that will hear about your Offer or Demand depends on the type of goods, but at least several hundred companies will be notified by email. Many more will see your Offer or Demand on our portal. You can see exactly how many firms were contacted in a review of your Offer or Demand which is automatically generated when making the bid.
How do I know if anyone is interested in my goods?
You will be sent an email every time someone reacts to your Offer or Demand.
Nobody responded to my Offer / Demand. What did I do wrong?
Maybe the price or conditions were not appropriate. Try changing the parameters or just repeat your Offer or Demand and simply wait for a trade partner to respond.
Can I use the portal to enter into a one-time deal without registration?
No. We pride ourselves on having clients that have been rated as creditworthy by independent assessors and have established chemical trading histories. Therefore only those who registered can use the portal.
What guarantee do I have that I will receive the goods I ordered?
By using a system of registered users you can be confident that all trades made will be completed to the satisfaction of all parties. In the unlikely event of a disagreement, then the Spotchemi team will attempt to ensure that business is transacted according to contract. The execution and closing of the trade will however rest on standard business rules between the inquirer and the bidder. Both sides must ultimately resolve any discrepancies according to conventional processes. The purpose of this portal is to connect potential partners.
Some Offers or Demands from overseas companies are interesting, but we don’t have any experience in transporting goods over such a large distance. What can we do?
Firstly you can use change the conditions of the trade to allow for long distance transportation and use your newly found partner’s experience in importing/exporting to their country.
You can also use the logistics service offered by our sister company AG Chem Group Ltd, which you can find on the ‘logistics’ tab. If you have any further questions, please contact the Spotchemi call centre.
Why am I charged for increasing the value of the goods I am offering?
Spotchemi does not charge any commission for ongoing or closed transactions however some fees are necessary to keep the portal operating, verifying users, updating the catalogue, maintaining the call centre etc.
Where can I make a claim if I am not satisfied with the goods or service provided?
Specific terms of trade are agreed upon by both Parties at the conclusion of the deal. If you if believe the goods or services provided are sub-standard then you must contact the supplier of those goods or services. The Spotchemi call centre can assist you with this communication.
What are my rights and responsibilities as a portal user?
Registration to the Spotchemi portal is voluntary and allows registrants to trade in chemical products online, 24 hours a day with any device that is connected to the Internet, anywhere in the world. All these firms must abide by the standard terms and rules laid out at registration. Spotchemi reserves the rights to suspend or cancel the registration at any time, preventing further use of the portal.
Your Spotchemi team